Frequently Asked Questions

Everything you need to know about our premium artisanal rugs.

What materials are used in Jubi Rugs?

We use a variety of high-quality materials including sustainable New Zealand wool, organic cotton, and premium synthetic fibers designed for durability and comfort.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental US. Custom-made or oversized rugs may require an additional 2-3 weeks for processing.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your rug, you can return it in its original condition for a full refund, minus shipping costs.

How do I clean and maintain my rug?

We recommend regular vacuuming without a beater bar. For spills, blot immediately with a clean, dry cloth. Professional cleaning is recommended every 12-18 months for high-traffic areas.

Do I need a rug pad?

Yes, we highly recommend using a rug pad to prevent slipping, protect your flooring, and extend the life of your rug by providing extra cushioning and airflow.

Are the colors on the website accurate?

While we strive for color accuracy, please note that colors may vary slightly due to screen calibration and the natural variations found in hand-dyed fibers.